CP
Christelle P
1 reviews | Active since Apr 2021
07 Apr 2021, 14:34
Cancellation is more expensive than your contract
I have been a Vodacom customer for about 15 years. I tried to cancel my contract and they wanted to charge me more than what it would cost to keep the contract. They say I have to pay 70% of my outstanding months, but it calculates to more than a 100% (looks like it is due to the fact that they offered me a discount when I took the last contract and that feels very dishonest). I did not even have a device. I am sure it is somewhere in their terms and conditions in order to protect them, but it does not make it right. It is simply bad business. I don't even get the service I pay for. I am very disappointed, I will never in my life use Vodacom again.
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Vodacom's replyOfficial
08 Apr 2021, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Apr 2021, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Christelle P's updateReviewer Update
08 Apr 2021, 14:30This reply does not change anything, you are just confirming what I already said:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please refer to the T&C's on our website and refer to point 4.2. https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Your query is now resolved Regards Consumer Website Team
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please refer to the T&C's on our website and refer to point 4.2. https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Your query is now resolved Regards Consumer Website Team
CP
Christelle P's update08 Apr 2021, 14:30
Reviewer Update
This reply does not change anything, you are just confirming what I already said:
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please refer to the T&C's on our website and refer to point 4.2. https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Your query is now resolved Regards Consumer Website Team
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please refer to the T&C's on our website and refer to point 4.2. https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Your query is now resolved Regards Consumer Website Team