MA
Moosa A

1 reviews | Active since Jun 2010

26 May 2021, 13:40

Cancellation is like trying to divorce a gold digger!!!

Contract cancellations are made impossible. I have tried cancelling lines that are past their expiry date for the last 3 months. This is what they put you through Cancellation dept is their renewals They have to put you through takes forever They tell you their systems are off line They then tell you that they don’t have access to your account on the old system. They will call you back - NEVER HAPPENS HAPPILY THEY TAKE YOUR MONEY THATS NOT DueTO THEM LEGALLY And the cycle continues. If you decide to resolve this review I want a credit passed for all the debits that you took ********ly from me!!!! I liken Vodacom to a ****** who takes advantage of the helpless subscriber. Let’s see if I can get your attention.

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Replies (1)
Vodacom
Vodacom's reply26 May 2021, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team