Cancellation is a NIGHTMARE

Dear Voda****, Can you please, for the love of everything that is still good in this world, stop *****ing my money? Can I please send you a photo of me on my knees begging you to just cancel my contract? Because nothing else seems to work. The first time I tried cancelling last year February failed because of your ill-equipped staff, then when I found out that you started deducting monthly debit orders again, I cancelled my contract AGAIN, on the 28th of August, guess who deducted another payment on the 1st of September? YOU did, Vodacom! I got a delayed e-mail from you after my previous complaint on Hellopeter, asking to verify all sorts of stuff to make sure it’s me, and after the verification you’ll take the matter further. I verified the **** out of the e-mail, and guess who never came back to me after I verified everything? Yes, you guessed it, YOU! With freaking real tears in my eyes I’m asking you, HOW THE HELL SHOULD I CANCEL MY CONTRACT WITH YOU? Can you please stop ignoring me? Can you please just cancel my freaking contract? You have a signed cancellation form WITH a proof of payment which I sent on the 28th of August, how is it possible that you still deducted a debit order in September? I have been I loyal Vodacom customer since I can remember, and this is how you treat me? SHAME ON YOU, VODA****! I demand that you pay back the debit order of September and for the love of the Lord, please stop ignoring me when I e-mail you. JUST CANCEL MY CONTRACT ALREADY so that I can move on with my Vodacom-less life, oh what a wonderful life that must be…