RVdW
Retha Van der Westhuyzen
1 reviews | Active since Mar 2009
05 May 2025, 12:45
Cancellation is a nightmare
Trying to cancel my contract and had to go through a whole list of "press this and press thats", just to get to the cancellations queue. Been in the queue for 10minutes waiting to be transferred to the next consultant. No response. I assume the consultants are all reassigned to the "new customer" queue as there sure isn't anyone helping in the cancellation queue?
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Vodacom's replyOfficial
05 May 2025, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 May 2025, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team