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1 reviews | Active since May 2016

19 Jun 2019, 15:22

Cancellation irritation and inefficiency at Vodacom

I started a contract in February 2016 for a Samsung tablet with 1G data for 24 months. In February 2018 the tablet was paid and I asked for 'n data bundle at R79 pm. On 1 August I cancelled this bundle, as my son sold the tablet. Ever since, I have had a struggle to cancel this bundle. I went to Brooklyn Mall Vodacom and the agent phoned on my phone in March to again ask for cancellation. Nothing happened. I phoned in on 9 May, 12 June and again today to cancel. All the operator says is that they will escalate the matter. Please can you help me? The data line number is ********** . I was told to ignore any invoices if I receive them, as the cancellation is complete. Today I received an sms telling me to expect a letter from lawyers regarding the outstanding balance. Obviously I ignored the invoices as I was told by die operator.

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Replies (2)
Vodacom
Vodacom's reply19 Jun 2019, 16:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update19 Jun 2019, 21:45
Reviewer Update
Thank you for your swift response, but I have spoken to 5 of your agents and none of them were able to cancel the bundle. What will be different this time? Every time they told me that the situation has been resolved. And now I am being threatened with legal action. I have 3 other contracts at Vodacom, more than R2000pm. I do not deserve this kind of service from you.