Cancellation instruction reversed for no reason?!?!?!

<p>Phoned Vodacom on 26/10/2016 to cancell a data contract that has expired a while ago already.</p> <p>(Reference: 1/ ********** 3747)The operaor on the phone assured us that the contract was cancelled and that the simcard will be changed to a prepaid simcard.</p> <p>Now two months later we realise that the debitorder for this contract is still going off our account. Phoned Vodacom this morning and gets informed that the cancellation request was processed, but after that someone at Vodacom cancelled the request !?!?!?!?!?! I asked the operator what the reason for this was and he said he does not know and can not give an explanation or a reason.</p> <p>Vodacom, if you are so desperate for customers, please try and give good service the first time around, and DO NOT go and override cancellation requests because you dont like the idea of a cancelled contract. That is pathetic and sad.</p> <p> </p> <p>I want my data contract cancelled ASAP - ********** </p>