LC
Lydia C
1 reviews | Active since Jul 2025
28 Jul 2025, 15:33
Cancellation impossible
Absolutely most difficult process to cancel my contract. Spent 45 minutes on line to complete process and then cut off. No finality regarding cancellation. And this after 2 hours trying to get to a consultant. Worst service
Helpful (0)
Replies (3)0
Replies (3)LC
Lydia C's updateReviewer Update
28 Jul 2025, 15:34This is Vodacom
LC
Lydia C's update28 Jul 2025, 15:34
Reviewer Update
This is Vodacom
Vodacom's replyOfficial
29 Jul 2025, 08:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2025, 08:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
LC
Lydia C's updateReviewer Update
29 Jul 2025, 19:29A Huge Thank You Ferdie at Vodacom Consumer Services for sorting out my problem within 10 mins with absolute professionalism and patience. You had made my day.
LC
Lydia C's update29 Jul 2025, 19:29
Reviewer Update
A Huge Thank You Ferdie at Vodacom Consumer Services for sorting out my problem within 10 mins with absolute professionalism and patience. You had made my day.