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nadiya C

1 reviews | Active since Mar 2014

26 Aug 2021, 09:53

Cancellation Hell

We trying to cancel a contract since middle of july. I am apparently an old customer so i am on the old system. Which means the call center can almost never help me. Only a manager can Luck me i never #win with vodacom .if i call the managers are not around or not working. The call person always promises to email or let a manager call back, but i am still waiting... since July . This is the ref Cancel for vodacom : ref A2- og0c- vmoyc Cel *** And i have a few sms's from 27 july and 21 aug and inbetween. What a waste of my tim . N i must pay for rhese montbs because they dont do their work.

I am certainily loosing with VODACOM.no one really #win s with them

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2021, 11:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team