Cancellation Fees ******* After Numerous conversations

I still don’t get why I should be punished to pay for an extra month after I cancelled the contract on time with vodacom.. It’s unacceptable that I have to pay for your incompetency….the line in question should have been cancelled as of next week 12 July…however your consultant decided to upgrade the line instead of cancelling it?? Please explain how this has now become my problem?? I won’t pay a month extra for your incompetency…..I’m sorry reverse or write off your R395 or keep the consultant responsible for it cause I don’t care I won’t pay for his incompetency…..then you must go back to all the recordings but I am sure as hell not paying another month for something that’s of no use to my family….