PL
Pee L
1 reviews | Active since Jun 2018
05 Dec 2018, 10:49
Cancellation fee not disclosed
I am not happy at all,i am no longer working i have contract for data and airtime i wanted to cancel it , i am told that i have to pay R1958 its a cancelation fee,i was not told about that fee if it was disclosed to me i would never agree to upgrade it,R1958 for what? I dont owe them
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Replies (3)
Vodacom's replyOfficial
05 Dec 2018, 14:14Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2018, 14:14
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Dec 2018, 15:36Dear Pfano,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please see the following link below with regards to the terms and conditions for Vodacom contracts: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please see the following link below with regards to the terms and conditions for Vodacom contracts: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards Consumer Website Team(SA)
Vodacom's reply06 Dec 2018, 15:36
Official
Dear Pfano,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please see the following link below with regards to the terms and conditions for Vodacom contracts: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please see the following link below with regards to the terms and conditions for Vodacom contracts: https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards Consumer Website Team(SA)
PL
Pee L's updateReviewer Update
06 Dec 2018, 17:05Why are you sending this terms and condition now?you fail to explain them to me the same day i join the contract or is this a trap?is this how vodacom rob their customer?
PL
Pee L's update06 Dec 2018, 17:05
Reviewer Update
Why are you sending this terms and condition now?you fail to explain them to me the same day i join the contract or is this a trap?is this how vodacom rob their customer?