TI
Thuso I
1 reviews | Active since May 2017
11 Feb 2021, 10:40
Cancellation fee Naiveness
My wife had an account vodacom she settled and cancelled the account now after a year she has bee handed over to Alliance...on what nite does she owe cancellation fee?why was she nit told about?who tried to communicate with her on record regarding the fee?this is nonsense because her account is closed....this us a total insipid service coming from Vodacom after such years of being a loyal customer
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
11 Feb 2021, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TI
Thuso I's updateReviewer Update
11 Feb 2021, 11:40Thank you this could be true because it could be ****their number is listed as a **** claiming to collect on your behalf..***..Thank you..but clarify for us
TI
Thuso I's update11 Feb 2021, 11:40
Reviewer Update
Thank you this could be true because it could be ****their number is listed as a **** claiming to collect on your behalf..***..Thank you..but clarify for us
TI
Thuso I's updateReviewer Update
11 Feb 2021, 12:33Please vidacom report back urgently as this will affect our profile...we want clarity why will you say my wife owes you cancellation fee and why was she handed over ?who has called her to advise that there is an outstanding balnce of a cancellation fee...this is all naive and i dont deem this as a good service coming from Vodacom...my wife is being harassed by your clients that she is owing you a cancellation fee?
TI
Thuso I's update11 Feb 2021, 12:33
Reviewer Update
Please vidacom report back urgently as this will affect our profile...we want clarity why will you say my wife owes you cancellation fee and why was she handed over ?who has called her to advise that there is an outstanding balnce of a cancellation fee...this is all naive and i dont deem this as a good service coming from Vodacom...my wife is being harassed by your clients that she is owing you a cancellation fee?
Vodacom's replyOfficial
11 Feb 2021, 14:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the account is currently in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the account is currently in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2021, 14:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the account is currently in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the account is currently in hand with our Legal team. Kindly contact our Legal team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
TI
Thuso I's updateReviewer Update
11 Feb 2021, 14:43How do you hand over the account that is settled and closed?when did you comminicate to my wife in regards to your cancellation fees?Our last payments was the account is closed after such a ling time she is only called to be told that her account has been handed over?under what conditions...?what steps did you took to communicate with her?Or you just wanted to nullify is?This is total insipid service coming from Vodacom.What a bad service
TI
Thuso I's update11 Feb 2021, 14:43
Reviewer Update
How do you hand over the account that is settled and closed?when did you comminicate to my wife in regards to your cancellation fees?Our last payments was the account is closed after such a ling time she is only called to be told that her account has been handed over?under what conditions...?what steps did you took to communicate with her?Or you just wanted to nullify is?This is total insipid service coming from Vodacom.What a bad service
TI
Thuso I's updateReviewer Update
16 Mar 2021, 12:02Your are failing to provide us with a detailed report regarding this matter you are sending us from pillar to post and you claiming we should provide you with our information.what information Vodacom?You **** and promised to send a settlement letter to date we don't have it.Don't you guys have complain references to assist?This is the baddest service coming from you.
TI
Thuso I's update16 Mar 2021, 12:02
Reviewer Update
Your are failing to provide us with a detailed report regarding this matter you are sending us from pillar to post and you claiming we should provide you with our information.what information Vodacom?You **** and promised to send a settlement letter to date we don't have it.Don't you guys have complain references to assist?This is the baddest service coming from you.