Cancellation fee

I had a contract with vodacom and it expired in January. In January i called them to cancel the contract as it was coming to an end. I spoke to the guy whom i can’t remember he advised me to sign up for 2gig and R220 airtime as i was paying more on airtime. I agreed, first month i never got what was promised to me, second month i got 250 mg night owl. I called vodacom to cancel it because that’s not what we agreed on. They refused until i wrote to hellopeter to assist me. A lady called Mampho Nhlapo called and sent me an email confirming that the contract will be cancelled. Indeed, it was cancelled but now they want me to pay a cancellation fee of R2500 which i only found out about on the 29/04/2019. I asked why would i pay them for the fault that is not mine because they failed to stick to the agreement and it is not my fault their consultant false sold the product to me. I sent an email to legal requesting them to write it off as it was not my fault but theirs. On friday the 10th May i received an email stating that they are giving me a discount on that cancellation fee. I want them to write the amount off as it was their consultant’s fault or their fault who failed to stick to the agreement. I called to cancel in January but the product was false sold to me. I am so disappointed with them. I will not pay the cancellation fee for their consultant they must sort it out and make sure that amount is taken off my name.