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Bert B

1 reviews | Active since Dec 2010

09 Mar 2015, 15:16

Cancellation fee

I have been seconded to work in Australia, and need to cancel my wife's contract.<br> <br> I loaded a query on Vodacom's website regarding the cancellation fee of R15,000. R4,600 of this is the balance of the phone that we need to pay. This is perfectly understandable.<br> <br> The balance is for premature cancellation charges. Firstly, the terms and conditions for the contract mention that \a reasonable cancellation penalty would apply". R11"

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2015, 07:25
Official
Hello bertb,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,