DJ
Danell J

1 reviews | Active since Aug 2013

29 Sept 2016, 08:36

Cancellation fee????

<p>My data contract expired at the end of Nov 2015. I app**** for an upgrade and I was told that I do not qualify (they provided a valid reason) and was under the impression that after Nov 2015 my contract will lapse. Now several months later I get phone calls from attorneys, informing me that I owe well over R1000 for cancellation fees and attorney fees because I never cancelled my contract. I am utterly disgust and refuse to pay untill they can proof me wrong.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2016, 09:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,