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MARIE D
1 reviews | Active since Dec 2019
31 Jan 2022, 09:33
CANCELLATION FAILURE
I am trying since this morning to cancel two of my contracts that are expiring in March 2022, as I need to give 30 days notice. I cannot get through, cannot get the correct self help options and ended up cancelling the wrong contract. Can someone be so kind as to HELP!!!! me to cancel my contracts!!!! Why is it such a struggle to cancel, but never to take out new contracts?
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Vodacom's replyOfficial
31 Jan 2022, 09:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2022, 09:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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MARIE D's updateReviewer Update
02 Feb 2022, 07:16Dear Sir. Thank you for your reply and kind assistance in this matter. Much appreciated.
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MARIE D's update02 Feb 2022, 07:16
Reviewer Update
Dear Sir. Thank you for your reply and kind assistance in this matter. Much appreciated.