Cancellation

extremely poor service from this company.

firstly they dont have a cancellations email address, so they cant log any cancellations of contracts if you cant get through via calling the contact center. I have been trying to get a hold of the cancellations department for almost 6 months now and no one has assisted, i have even gone as far to contact the upgrades division- to get put through almost immediately - and then asked them to put me through to cancellations and even then i couldnt get through. i even made contact via the live chat function, and this lady was infuriating trying to tell me that im such a good customer on their system that i qualified for deals and discounts - but not once while i was a client have they made me feel like i was a "good customer". this has been the worst experience i have ever had with any company. can you believe i asked for this matter to be escalated and if i can get an email address and she had the nerve to say they dont have email addresses and this wasnt necessary, her name was charne petersen. im so shocked that this is one of the biggest network providers in our country with such lack luster service in their customer care. i am appalled or atleast dismayed to say the least