Cancellation dept has hired ******

Item: Vodacom
Rating: 1
Author: Mandla M

The people who work at your call centre are ******. I called on the since the 17 January to cancel my contracts but I have been duped and it seems like they have made new contracts and on the other one they told me they are upgrading me but they gave me incorrect contracts. I need this to be reversed.

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Replies (1)

Vodacom's replyOfficial

15 Feb 2025, 12:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Feb 2025, 12:10

Official