Cancellation department a joke

<p>Last week I called to cancel my contract which is up the end of next month. I was told no maam you are a good customer please can I email you a quote for a special top up bundle have a look at it and if you still want to cancel please call back. I received the email discussed it with my husband and we still decided to cancel. So I call today to cancel my contract only to be told they cant because my contract only expires in 2019. Seems like they have just extended my contract without my permission. How the hell does that happen. So after being on hold for 30 mins. the only answer I get is the original consultant will call me back. Absolutely disgusting. Please can you get someone to get hold of me.</p>