JvdS
Janien van der Steenhoven

1 reviews | Active since May 2017

19 May 2017, 08:33

CANCELLATION DEPARTMENT!!!!!!!!!!!!

<p>I cancelled both my contracts with Vodacom on Wednesday. I also paid on Wedneseday. Yesterday my phone number suddenly stopped working. When someone tries to call me, it says that my number does not exist. I went to vodacom we calles the cancellations department and they assured me that the cancellations would be done by midnight yesterday, and my phone's reception will be back. Well this morning my phone is still not working. And have I had any feedback? Of course not! THey have logged a service request that might be solved within 48 hours. I CANNOT WAIT 48 HOURS!!!!!!!!!!!! VODACOM FIX THIS AND FIX IT VERY QUICKLY.</p>

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Replies (2)
Vodacom
Vodacom's reply19 May 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 May 2017, 10:13
Official

Hi Janien

As discussed, this matter has been resolved.

Regards,

RJ