KS
Kerry-Lee Statt
1 reviews | Active since Jul 2021
01 Jul 2021, 09:16
Cancellation denied!
Cancelled my account with Vodacom and they still go ahead and charge me for a "final amount" when I had not even used the data or service in over a number of months. Their excuse for this final charge is that I had only cancelled the day after the 2nd last debit order was done... My thoughts are that they should not have charged me at all after that.. hence the cancellation!
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Replies (1)Vodacom's replyOfficial
01 Jul 2021, 11:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2021, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
