cancellation/delete of online approved contract

On the 20th of March 2015 i received a call from Candice follow up on my previously logged query regarding the disgusting way Vodacom online store dealt with contract application as they did not have stock of the phone i had app**** , got approved for SONY EXPERIA Z2 ON THE 10/02/2015. Candice contacted me apologising for Vodacom, how she will do everything in her power to get the matter resolved and promised a turn around time of 24-48 hours my query will be sorted online contract cancelled/deleted from the system so i can proceed with Vodacom Store in Eastgate with a new contract since the store has the phone, cant proceed with issuing the contract as on the VODACOM SYSTEMS IT CLEARLY STATES : PREVIOUS APPROVED APPLICATION FOR CUSTOMER EXISTS (***3). PLEASE DO A DEALER ID SWAP FROM VDLKO<br> <br> CAN SOMEONE WHO KNOWS WHAT THEIR DOING OR CAN ASSIST WITH DEALER SWAP SO THE PHONE CAN BE ISSUED ASSIST OR DELETE SO I CAN DO A NEW APPLICATION PLEASE VODACOM.<br> <br> THE GENTLEMAN AT THE VODASHOP EASTGATE HAS TRIED IN VAIN TO ASSIST WITH A DEALER SWAP OR CANCELLATION NOTHING HAS HAPPENED. TO DATE I HAVE NOT HEARD ANYTHING FROM CANDICE OR A VODACOM CONSULTANT ADVICE WHERE TO FROM HERE??? CANDICE