1 reviews | Active since Aug 2016
CANCELLATION DEBT ORDER
I have been trying to cancel a Debit order since May 2018, its October 2018 now and still the debit order goes off each time.It's been to Solution Experts and whatever each time the debit order goes off the 1st pf a month and each time I speak to the highly qualified people at vodacom to cancel the debit order.Each time the debit order does not go off I need to pay vodacom and the bank charges.I have been send sms from Vodacom to inform me of a cancellation order 1- ********** ********** for my vodacom number ********** 9550 has been completed....IT IS NOT MY FREAKING NUMBER AND ALSO NOT MY REF NUMBER,BUT IT IS ON MY NAME.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ilse,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Ilse,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)