Cancellation

Vodacom and their sales department kindly come take your router ,I have paid first payment the route has no internet since day I got it I kept calling and each one has a different story as to why it's not working now I called the customer care 10 Jan 2023 spoke to ntwentle at cancellations department who then referred to me ***,she also advise to speak with a customer care consultant which I spoke to Ayanda she did the settings and said to give it an hour to see if it will have network she further informed me that the was a problem with the uncapped deals,so today as it the route is still now working I called *** spoke to Emihle she says according to her I have to cancel via Vodacom and I will be charged,I refuse to pay anything to Vodacom since they are the ones who did not home the deal and I demand my refund R Magazi *** /***