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Michael P

1 reviews | Active since Jan 2021

04 Jan 2021, 13:13

Cancellation

Hi all I want is to cancel my contract and have been trying to do it since the 21 . 12. 2020 and instead Vodacom consultants at their cancellation department on 1958, their billing dept 1946 and their customer care instead blocked my number so that I can't get through to them, they gave me an arrears amount to pay and I did so on the 21. 12. 2020 and then told me they will sms me a cancellation fee, which I am still waiting for after speaking to more than six consultants instead they went and messed up everything by changing the contract dates from September 2018 to October 2020. To their own dates ending 2022, which I feel was done on purpose because I want to cancel, can anyone help me because they have now blocked my number that I phone them from to solve the problem, or can you help me to get this in newspapers all over south africa.

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Replies (2)
Vodacom
Vodacom's reply04 Jan 2021, 15:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MP
Michael P's update04 Jan 2021, 19:26
Reviewer Update
I have received a call from a consultant that said He will email me a premature cancellation, He did explain the situation in a much more understandable way but I am still waiting on it and I said to him that all the other consultants that I spoke to only upset me and did nothing that they told me they will do I have all of their names and dates, if you want to mention it, they will chase all Boston's customers away with the way they deal with customers, I am still waiting on the solution to my problem.