Cancellation - Cooling off Period

Hi,

I have recieved the worst service from Vodacom Fourways Mall.

A contract was taken out by my brother as a mistake. We have been trying to return the device and they will not accept it in its cooling off period which is stipulated in the contract T&Cs.

We have spoken to numerous call center staff at cancellations which tell us we can return the device and have issued us a ref number for the cancellation.

Every time we take it back to the shop they reject us saying we cannot return the device which by law is not true. I am utterly frustrated and disgusted in their willingness to help.

I would like someone from Vodacom to be in touch with me immediatly to resolve this issue.