Cancellation contract that has not been cancelled after payment received

<p>On the 7 March I phone the vodacom cancellation department optaining a cancelation quote. On the 13th March, still in the 7 days period, I paid the R13 558.42 as per the quote received from vodacom for my contract on my smart XL that I want to cancel. Melisa at the Vodacom Ilanga Mall took the payment and submit my cancellation form that I signed to the cancellation department. Last month I start receiving phone calls and vodacom said can I afford to be without my phone, and that I must pay the overdue amount. I went to Melisa at Ilanga again, and she resend the forms again. From yesterday I am receiving the same phone calls from Vodacom again, nothing has been done by the cancellation department. Melisa is very helpful, but the vodacom cancellation department is not doing their work. I want this to be sorted out asap</p>