Cancellation Contract

I contacted Vodacom cancellation department on the 21st of Jan. A full months notice to have my contract canceled. The agent advised that she had submitted it to the cancellation department and Feb 2026 will be my last debit order. Only to find out that my contract was not canceled by the agent. I called on the 21st of Jan 2026 at 9:35am.. I spoke to a few agents after named Angel and Mandisa who advised that they will get the manager whose name is Fiona to give me a call. Today Fiona has not contacted me regarding this and the agents are telling me my contact cancellation is submitted and will end end of May. I have followed the process with a recording and I expect Vodacom to sort this out as it is on the agents side and not mine as a customer. You cannot debit my account again as that is ***** and more than will to put it up on every platform should this not get resolved ASAP