Cancellation Con

Both my son and I called Vodacom separately to cancel contracts due to exorbitant data charges and apalling service. We individually called on numerous occasions and were given the run around by many of the agents. Each person we spoke to on the same call(transferred many times), have us different contract end dates which were completely different to the dates the store had. Yes we even went to to the stores to try and get the contract cancelled. No joy. We each eventually after many calls, hours of holding and completely *********** agents we got through to agents that not only listened, understood and had the initiative and savvy to assist. These two ladies in fact managed to retain us as customers. Angie was the lady that assisted my son. Unfortunately I did not get the name of the lady who assisted me however the call was on a Sunday which in fact impressed me. The call was around 10 am on either the 22nd or 29th of October. These ladies did an excellent job only for it all to be negated when the bill arrives. We have been charged for items and plans we did not request. Billed so much more than advised and agreed to. Less data that what was agreed to. It is beyond ridiculous that there are discrepancies between Vodacom systems on charges, data etc. Shocking service, then two ladies who are worth their weight in gold, salvage the situation only to have it totally negated with the shambles in billing. Is Vodacom lying to their customers ? Sell you one thing and then bill you for something else and making is nearly impossible to query it. Hours spent being pushed from pillar to post with no resolution.