CANCELLATION COMPLAINT

I called in this morning and spoke to Kim in the cancellation department. She was not very helpful and as soon as I requested to speak to a superior she got rude and I was placed on hold for nearly 10 minutes. As I tried to explain to her my husband is not in South Africa and cannot call the call centre for the cancellation. Kim advised it is impossible to provide an email address where he can send this request which is absolutely unacceptable and ridiculous.