Cancellation - Complaint

Full payment was processed on 22 August 2017, and requested to cancel this account. I continue to receive communication that my account is in arrears. I called Vodacom to rectify this on 20 October 2017 - (Ref 1- ********** ********** ) and was told to wait 2 weeks, and in these 2 weeks I would receive a response from Vodacom. I called today as I received another bill of arrears.

They told me over the phone that the reference for the call mentioned above had been closed as they did not receive communication from me that regarding the payment on 22 August. I did not receive any notification about this to date, no sms received regarding any feedback. If I didnt call, I would'nt have known this.

My bill is escalating every month and I am not prepared to settle this as I did send an email to Vodacom along with the proof of payment requesting that the account is paid, attached the proof and requested they cancel with immediate effect.

I keep getting email that my accont is soft-locked...and no sms.

I haven't used these 2 numbers for many a long time, and am being charged for something I am not using.

Please can Vodacom get back to me. When trying to resolve this through the customer service, and retention and accounts lines, I got sent in circles. I requested to speak to management, and got told they don't escalate issues of this nature to managers.

I'm at a loss...so I resorted to this site hoping to get this clarified.