Cancellation/Billing/Refund - ***

<p>Dear Vodacom South Africa, </p> <p>An amount of R 1 171.73 (Ref no. Vodacom ********** 368 I ********** ) was deducted from my account on the 25th January 2017 but no refund has been made? I have made contact with all depertments concerned i.e. Rententions, Collections, Accounts, etc. multiple service request were logged but to-date NO RESOLUTION for the past 3 months i.e. 7 to 14 working days as advised by the different divisions to follow up at my own cost i.e. calling the service provider!!!!!!</p> <p> </p> <p>I have requeted for Vodacom to urgently refund my money (R1 171,73) into my Nedbank Account, as I do not owe Vodacom anything nor have a Contract with Vodacom anymore hence I cancelled the contract in December 2016 (Premature Cancellation) paid cancellation fees and submitted relevent documents as requested by the Rententions. Cancellation Dpt. on time and also send through Proof of Payment via email. I also ported my no. i.e. ********** 898 to Cell C, the number is question in January 2017?</p> <p> </p> <p>Today, 18th April 2017 at 09H00am, once again Hope (Bytes Call Centre Agent) from Retentions Division i.e. Vodacom Contracted Call Centre Bytes logged yet another service request with Reference no. 1 - 222 ********** 37 still pending. I was informed she has escalated the issue , will be investigated and she also does not know why it has not been resolved and will revert and was issued yet again with a reference no. service request with Reference no. 1 - 222 ********** 37</p> <p> </p> <p>This has been pending for 4 months now and it is totally unacceptable</p> <p> </p> <p>Please someone urgently assist here? My name is Luthando Muteyi and my no. ********** 898</p> <p> </p> <p>Thanks </p>