Cancellation being ignored

<p>I have phoned in twice to cancel my contract. Both times confirmed.</p> <p>Second time, they said they will refund the debit order going off my account, according to them, by mistake.</p> <p>What happend this month, they took money off my account again!</p> <p>They are so quick to block people's accounts if they do not pay, but there own systems are so useless that they cannot cancel a contract and STOP taking money from your account.</p> <p>Nor do they have the decency to refund your money!</p>