Cancellation bad service
Good day,
i have requested to cancel my data contract for over a month now.
I have received an SMS on the 1st of September that the upgrade has been reversed and that i can cancel it. i phoned cancellations and they advised that i cannot cancel it as it is still on contract. i never requested to be on the contract but on the monthly option. i spoke to Tembie Nkosi on Tuesday 10 October. she advised that she have escalated it to a manger and until today i have not received feedback. can someone contact me in order to cancel the data contract.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team