Cancellation as easy as 1, 2 ...... NOT!

In august I phoned in to cancel my contract as it was already over 24 months but no one bothered to phone me for an upgrade. One month after I cancelled the contract I got a phone call to upgrade the number. I told the consultant that the number was cancelled to which they rep**** that it wasn’t. This was in January. The consultant put me thru to cancellation again and I did the whole process again. The consultant advises me that a letter was drawn up to cancel the contract but it was never submitted. SERIOUSLY?! So she said she will. To my surprise I got a phone call from another consultant yesterday asking me if I would like to upgrade this contract. To which I had no response. I was dumb struck. Again the contract was not cancelled again. The consultant put me on a conference call with musa from cancellation and he promised that he would get his manager to call me regarding this matter. To which I laughed about because no one ever phones u back. And I wasn’t wrong. I’m still waiting for this manager to phone me regarding this matter. I have never battle to cancel a contract like this in my life. Is this what vodacom is doing to make money. I have not used this contract for 5 months now as it was suppose to be cancelled. So I’m paying almost R300 a month for absolutely nothing and I think it’s utter bull. I expect this matter to be sorted out ASAP and I also expect to be reimbursed for all the months I have paid for absolutely nothing. But my I know my expectations will not be met and that I will most probably be paying for this contract for the rest of my life as I have no idea how to cancel it because cancellation sure as hell don’t do what they get paid to do.