Cancellation and soflocking bungles

I cancelled my 2nd line with Vodacom because Vodacom keeps suspending my entire data account claiming that my balance is exceeded, as soon as my invoice is delivered. I am tired of calling the callcentre as the consultants never knoow what to do and they cant explain to me how i exceed a 1gig data limit before I can use a single byte of data for the month.<br> I have never used this second line because of this suspension - therefore I requested that it be terminated.<br> I was assured by the consultant that the deal was terminated and that it will take 7-14days to collect the router - I was given reference no: ***4.<br> <br> Subsequent phone calls to enquire about collection ended with the same promise.<br> <br> Now vodacom callections called me to secure a payment arrangement which I paid, as I am desperate to have my account unlocked, only to find out that the 2nd line has still not been terminated.<br> <br> Please take your router and cancel my 2nd line...your service has been really bad and I have wasted enough money on it.<br>