Cancellation and line release

Out of nowhere my Fibre stops working wand nobody send out any form of communication. When I called in they tell me the matter needs to be logged, as expected nobody gets back to me, resulting in me cancelling my contract. To my dissatisfaction the agent tells me it will take up to a month to cancel. Already irritated because I only used the service for two weeks after waiting more than a month to get set up completely. A month passes and I finally get confirmation that it’s completed I try moving to a different ISP only to find out that my line is not released. Currently I’m waiting got almost two weeks for communication. Come on guys this service is ridiculous in the worse way and it’s like I can’t shake it off and just move on. It’s like you are giving clients the ammunition to gun you down.