sR
sibongile R

1 reviews | Active since Jul 2014

01 Aug 2020, 09:15

Cancellation and ********** contract tempered

Good day I app**** for fibre contract on door to door sales consultant, and I was sceptical to apply to him. Avoiding this problems I have right now . He sold me false adverti*****t and reported the matter several times. He said to me the fibre I am taking is month to month like DStv. Uncapped for 410 special only to find out he **** and then he ticked 604 monthly installment in which we did not agree on. I then did a billing request and investigations and ask them to send me a contract. Only to find out everything I wrote with black and white is my hand writing. And he tempered with blue pen on the term of contract and billing as per our agreement. I relocated gave them month notice of relocation and they said they will cancel the contract. Because where I relocated there is no fibre coverage. 5 months later the matter is not resolved please find all references given of billing , cancellation investigations SR***/SR***/SR***/SR***

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2020, 15:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team