Cancellation after ***** ony account

I had a ********** upgrade on my account over 2months ago. I had to continuously call Vodacom to get the matter investigated and proven to be *****. The I had to keep following up on why my account was not credited for all the ********** upgrades.

I have moved to cancel my subscription after all the stress and frustration, but how cancelling is an issue.

I called cancellations last Friday and they said I need to go and get verified at a shop. Its Monday and I have made my way to a shop. It's been over a hour and the call center says they cannot cancel my account because of a red flag, the same red flag that I was told I had to come to the store for assistance with!

This is very poor service, your processes are not as airtight as you make them seem cause how was my account upgraded and activated with a new line in a another city inside a store even!

Plenty of my time and emotion has been wasted on you and your services, please get me someone that can cancel this account!