Cancellation account
I cancel my account at Vodacom in March 2021 Account no ***1-8 They said the account been closed and no payment After March I never received any Bill's or account But today I receive a e-mail from Vodacom Summons and that my account is R5 128.81 arrears 2/08/21 From March I receive no mail or letter from Vodacom after I cancel account Vodacom can you please solve this problem I even send a mail and no respond I hope we can solve this
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Replies (2)
Vodacom's replyOfficial
03 Aug 2021, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2021, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Aug 2021, 10:44Dear Joseph Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Aug 2021, 10:44
Official
Dear Joseph Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Vodacom Consumer Website Team
Best regards,