Cancellation

Vodacom cancellation department are USELESS. my dad has 2 vodacom contract for cellphones both contract ends 30 Nov 2021. He called on the 1 of Nov to cancel both contracts one contract was cancelled but the other phone I was told I'll have to pay 300 for penalty fees and I was advised to call 30 of Nov to cancel the number mind u I asked the agent when is the right time to cancel she stated 30 Nov. This mon dept went off cool I called and now the lady I spoke to says the contract can only be canceled Jan bcoz I canceled last day of the month. But I was told 30 Nov is the right time. Now I'm told the other active number will be suspended if I cancel now. How unprofessional is vodacom with there Agents hire people who knows the job not people who will misled customer. If this number is not suspend by tomorrow and I receive the airtime I won't pay by Jan that's a promise. I'll advise people not to use Vodacom especially taking a contract phone they will Milk ur money. I'm highly disappointed.