cancellation

Dear Vodacom Team,

I am writing yet again regarding the ongoing issue with a data SIM I cancelled back in June, which is still showing on my account despite multiple follow-ups and escalations.

Since June, every time I call in, I am told that the matter is being “escalated”, yet nothing ever happens. The last update I received was on 1 October, when a representative confirmed they could see the cancellation request and all correspondence, and that the data SIM should simply be removed. However, today is 8 October, and the issue remains unresolved.

When I called again today, I was given the same explanation — that the matter is being escalated. This has been the response for months now, with no action taken and no resolution provided. I am deeply frustrated with this lack of progress and poor service.

I must stress that I do not want this data SIM, and I will not accept any charges for a product I cancelled within the required time frame. I expect immediate removal of the SIM from my account and written confirmation that I will not be billed.

If this matter is not resolved within 5 working days, I will have no choice but to escalate this further to the relevant consumer protection authorities.

I look forward to your urgent response and a final resolution.