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Alan W
1 reviews | Active since Mar 2021
20 May 2022, 09:29
Cancellation
I am still waiting for my refund We cancelled end of Feb and vodacom continued to take money from my account. I have contacted them 2x and said they would get back to me! It’s been almost 3 weeks???? How can vodacom take money for a number that doesn’t belong to them anymore?
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 May 2022, 09:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 May 2022, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Alan W's updateReviewer Update
20 May 2022, 09:57Yes I have been waiting a week
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Alan W's update20 May 2022, 09:57
Reviewer Update
Yes I have been waiting a week
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Alan W's updateReviewer Update
20 May 2022, 10:0124hours to 48hrs to respond all lies
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Alan W's update20 May 2022, 10:01
Reviewer Update
24hours to 48hrs to respond all lies
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Alan W's updateReviewer Update
20 May 2022, 13:33Thank you! I would appreciate a response asap.
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Alan W's update20 May 2022, 13:33
Reviewer Update
Thank you! I would appreciate a response asap.