WF
Wenda F

1 reviews | Active since Feb 2013

23 Sept 2015, 13:54

Cancellation

I have 3 accounts with Vodacom. 2 Years ago, in writing, at the Vodacom store, I gave written notification 2 to cancel my contract when the 2 year period was complete. I keep getting billed monthly for R149,50 for the ****le, never used. Have signed for a new contract, different number. Cant get anyone to help stop the deductions each month. I have muscular dystraphy, difficult to move now. Vodacom refuses to help via phone, I have paid R3000 for nothing, whilst they continue to bill me each month. All I get is a sorry, cant help, come in. Very difficult to move for me. I now have to get several people to help me to get to a Vodacom shop. Wenda Forbes<br>

0
Replies (1)
Vodacom
Vodacom's reply23 Sept 2015, 15:35
Official
Hello Wenda,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,