Cancellation: ***

Good day. I entered into a data contract for my some to use whilst studying 2018 around Mar/Apr. he has finished and I have no need for it and the contract has ended Apr/May 2020 already (24 months). I called the cancellation department in first week of December last year to cancel and they processed the cancellation on the phone and said it was all done. Called again in January first week or so and queried same and was told it had not been done. They then supposedly escalated the query. I just called again today 21st Jan and nothing has been canceled yet. My account is adding up and I refuse to pay it as they have been instructed to cancel already in December. Also my R299 per month data contract was been charged at double since early last year on a month to month. I was never informed of this and never noticed it because I had stopped paying for a device on a different contract but same statement so the amounts were kinda the same monthly. I request immediate cancellation and to have my account credited for the periods December 2020 and January 2021 which I am not responsible for because I ended this contract. Also why was my amount doubled to almost R600 for most of last year. Data bundles have been slashed in a court of law and yet they had the cheek to charge so much for a 30gig package carry over month to month. Absolutely ripping me off. This I would like refunded too the difference for the period over charged without any written notification from Vodacom!!