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LeeAnn N
1 reviews | Active since Aug 2025
22 Aug 2025, 12:58
Cancellation
I cancelled my 2 contracts, but still being billed. Not happy about the service š I was in hospital in April to May 2025 and one of your agents called me for upgrade. I advised her that I'm in hospital and I would like to cancel my 2 contract and she said no problem she will send through my request. To my surprise the contracts are still active and I'm being billed for something that I cancelled. Now my billed is over R4000 and the contract are still active. I've been a loyal customer of over 20 years almost with vodacom and never experienced this bad service š Can someone please assist me?
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Replies (3)
Vodacom's replyOfficial
22 Aug 2025, 14:06Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ā ļø Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply22 Aug 2025, 14:06
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ā ļø Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
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LeeAnn N's updateReviewer Update
22 Aug 2025, 14:14Thank you, will wait for the call
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LeeAnn N's update22 Aug 2025, 14:14
Reviewer Update
Thank you, will wait for the call
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LeeAnn N's updateReviewer Update
25 Aug 2025, 13:00My number is *** and will be available at 13:30
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LeeAnn N's update25 Aug 2025, 13:00
Reviewer Update
My number is *** and will be available at 13:30