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Portia M
1 reviews | Active since Oct 2016
29 Aug 2023, 10:11
Cancellation
I called in to cancel my contract on 25 Aug and was offered another offer which I said I would take. today is 29 Aug and I never received any documents from Vodacom. Please send my cancellation contract asap for wifi no: ***. I do not want another Wi-Fi router from you
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Replies (2)
Vodacom's replyOfficial
29 Aug 2023, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Aug 2023, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Portia M's updateReviewer Update
04 Oct 2023, 14:384 October 2023. I am trying to sign up for a new deal online and I am told I am with Prelegal. I call prelegal and I am told that the account is owing. HOW?? The lady cannot explain and sends me through to Client care .. at Client care I am told the same thing after which she discovers that my discount for August was not app**** like the previous 23 months. How is this possible? This is daylight *******. can you fix your accounts department? My credit profile reflects missed payment from Vodacom that I do not know about. In July I paid an addition R231.75 together with my R417 as I received an email from Debt collections stating that I'm in arrears with that amount and now I owe you R156.56 again? What about my credit profile now, who will correct it. I last spoke to the sales agent at 12.30 today and am still awaiting a reply
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Portia M's update04 Oct 2023, 14:38
Reviewer Update
4 October 2023. I am trying to sign up for a new deal online and I am told I am with Prelegal. I call prelegal and I am told that the account is owing. HOW?? The lady cannot explain and sends me through to Client care .. at Client care I am told the same thing after which she discovers that my discount for August was not app**** like the previous 23 months. How is this possible? This is daylight *******. can you fix your accounts department? My credit profile reflects missed payment from Vodacom that I do not know about. In July I paid an addition R231.75 together with my R417 as I received an email from Debt collections stating that I'm in arrears with that amount and now I owe you R156.56 again? What about my credit profile now, who will correct it. I last spoke to the sales agent at 12.30 today and am still awaiting a reply