JZ
Johandre Z

1 reviews | Active since Oct 2012

20 Jun 2016, 08:27

Cancellation

<p>Logging complaints again because you take forever to reply to my emails. Its impossible to communicate like that. For every reply I send I have to wait a week for you to reply.</p> <p>I still have a problem that you have to pay for services that have not been delivered when cancelling a contract.</p> <p>There are then no reason why anyone would want to cancel their contract because they are being ********** with the cancellation fee.</p> <p>If you are not satisfied with service or reception or whatever you are basically *****ed and need to complete the contract. Thus when you have signed a contract Vodacom does not really need to worry about serving the customer because even if they don't they will still get money.</p> <p>Vodacom is the most expensive in terms of data and that is the reason I want the cancel my contract but you are *****ing me so bad that I can't really afford to cancel my contract, thus you are forcing me to stay with you and get ********** every month.</p> <p>I do not understand why you have to pay for anything other than the device.</p> <p>Looking forward to you response.</p>

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Replies (2)
Vodacom
Vodacom's reply20 Jun 2016, 09:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JZ
Johandre Z's update22 Jun 2016, 13:56
Reviewer Update

On all my complaints you say that I will be contacted but no one contacts me. When will I be contacted?