1 reviews | Active since Oct 2012
Cancellation
<p>Logging complaints again because you take forever to reply to my emails. Its impossible to communicate like that. For every reply I send I have to wait a week for you to reply.</p> <p>I still have a problem that you have to pay for services that have not been delivered when cancelling a contract.</p> <p>There are then no reason why anyone would want to cancel their contract because they are being ********** with the cancellation fee.</p> <p>If you are not satisfied with service or reception or whatever you are basically *****ed and need to complete the contract. Thus when you have signed a contract Vodacom does not really need to worry about serving the customer because even if they don't they will still get money.</p> <p>Vodacom is the most expensive in terms of data and that is the reason I want the cancel my contract but you are *****ing me so bad that I can't really afford to cancel my contract, thus you are forcing me to stay with you and get ********** every month.</p> <p>I do not understand why you have to pay for anything other than the device.</p> <p>Looking forward to you response.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
On all my complaints you say that I will be contacted but no one contacts me. When will I be contacted?
On all my complaints you say that I will be contacted but no one contacts me. When will I be contacted?
