JZ
Johandre Z

1 reviews | Active since Oct 2012

15 Jun 2016, 13:17

Cancellation

<p>want to cancel my internet contract because you are very expensive compared to other providers. I have requested a cancellation qoute and received it last week. I don't understand why I have to pay the complete contract and the device to cancel the contract? I can understand that I have to pay the device but why do I have to pay for the data that I have not used? It looks like I am being ********** because it does not make any sense for anyone to cancel a contract if you have to basically still pay the complete amount.</p> <p> </p> <p>I am not happy with the qoute. How are you calculating the<br />cancellation fee relating to the contract?</p> <p>On your websites terms and conditions you say that you will calculate<br />a reasonable fee for the cancellation but I don't think that this is<br />reasonable.</p>

0
Replies (3)
Vodacom
Vodacom's reply15 Jun 2016, 14:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JZ
Johandre Z's update17 Jun 2016, 06:59
Reviewer Update

Hello

I am still waiting for someone to call me.

Your turnaround time is really poor except when it comes to new contracts......

JZ
Johandre Z's update22 Jun 2016, 13:56
Reviewer Update

On all my complaints you say that I will be contacted but no one contacts me. When will I be contacted?