1 reviews | Active since Oct 2012
Cancellation
<p>want to cancel my internet contract because you are very expensive compared to other providers. I have requested a cancellation qoute and received it last week. I don't understand why I have to pay the complete contract and the device to cancel the contract? I can understand that I have to pay the device but why do I have to pay for the data that I have not used? It looks like I am being ********** because it does not make any sense for anyone to cancel a contract if you have to basically still pay the complete amount.</p> <p> </p> <p>I am not happy with the qoute. How are you calculating the<br />cancellation fee relating to the contract?</p> <p>On your websites terms and conditions you say that you will calculate<br />a reasonable fee for the cancellation but I don't think that this is<br />reasonable.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hello
I am still waiting for someone to call me.
Your turnaround time is really poor except when it comes to new contracts......
Hello
I am still waiting for someone to call me.
Your turnaround time is really poor except when it comes to new contracts......
On all my complaints you say that I will be contacted but no one contacts me. When will I be contacted?
On all my complaints you say that I will be contacted but no one contacts me. When will I be contacted?
