cancellation

<p>I have been with Vodacom for over 10 years now and it is sad that what i have experienced lately is utmost ridiculous to say the least. I have a data contract where i received a modern and sim card . I have recently misplaced my sim card and went to go get a swim swap for my modern. I got home and realised the modern is not working or rather not reading on my laptop. I went back to the Vodacom shop where i did the swin swap to ask them to check for me what could be the problem and i was advised the modern needs to changed as the one i have seems to not work. I asked if i have to buy or will i receive another modern, they informed me i must buy. To my surorise i asked why as the one i have has been working fine all along its only saying this now that i did the sim swap, to which the answer was i have to pay for another one. I tried to cancel my contract as i did not see a use for it but i was asked to pay R800 for a fault i cant account to. So now im sitting with a data contract i cant use and Vodacom refuses to cancel.</p>