Cancellation

<p>I have used vocadom as my service provider for more than 10 years. I tried cancelling a contract and have my number converted to prepaid. I called a couple of times to confirm the process. When this was not done the agent ( Anete) opted to blame me the client as opposed to taking responsibility for their system erros. Furthermore this call centre agent was rude and condescending, refused to give me her full details when informed i intend to report the incident.</p> <p> </p>